SHIPPING POLICY
Shipping Destinations We currently ship to addresses within the United States only. We do not ship internationally at this time.
Order Processing Time Orders are typically processed within 24 hours (Monday - Friday, excluding holidays) after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has successfully shipped.
Shipping Costs Shipping costs are calculated automatically at checkout based on the total weight of your order and the shipping method you select. You will have the opportunity to review the final shipping costs before completing your purchase.
Shipping Methods and Delivery Times We offer various shipping methods to suit your needs.
Estimated Delivery: Most orders arrive within 7 business days.
Specific estimated delivery dates may be provided at checkout depending on your location and the carrier chosen.
Please note that these are estimates and actual delivery times may vary due to carrier delays or high-volume periods.
Lost or Damaged Packages We are not responsible for packages that are lost or damaged in transit once they have been handed over to the shipping carrier.
If your package is lost or arrives damaged, please contact the shipping carrier directly to file a claim using your tracking number.
However, we are here to help! Please contact us at info@deploytechllc.com if you need assistance gathering information for your claim.
RETURNS & EXCHANGES SNAPSHOT
Please refer to our full [Return Policy Page] for complete details.
We accept returns and exchanges for new products within 30 days of delivery. If you are not satisfied with your purchase, please review the following key conditions:
Condition: Items must be returned in new, non-defective condition.
Return Shipping: Return shipping is done by mail. The customer is responsible for the cost of the return shipping label.
Restocking Fee: A 20% restocking fee applies to all returns.
Refund Processing: Refunds will be processed to your original payment method after we receive and inspect the return.
For questions regarding returns, please contact us at info@deploytechllc.com.
Next Steps for Squarespace:
Shipping Settings: Since your policy states costs are "calculated at checkout," make sure you have set up Carrier Calculated Shipping (connecting USPS, UPS, or FedEx) or set up Weight-Based Rates in your Squarespace dashboard under Commerce > Shipping.
Restocking Fee: Since you charge a 20% restocking fee, it is crucial that this is visible. I formatted it in bold above. When you process a refund in Squarespace, you will need to manually calculate that 20% deduction before issuing the refund amount.